Delivery and Postage
ROYAL MAIL INFORMATION
We will aim to deliver the goods by the date quoted for delivery by Royal Mail, but delivery times are not guaranteed and therefore time is not of the essence. Royal Mail quote 1-2 days for 1st class post, 3-5 days for second class post.
The time of delivery is given in good faith but we cannot accept any liability for delay or failure due to circumstances beyond our control.
If you would like more detailed information on Royal Mail deliveries please visit their web site - Royal Mail where you can find additional information on the deliveries we offer through Royal Mail. Please see our "Terms and Conditions" for full information on postage.
Delivery charges vary according to the weight and type of goods ordered. We also charge for packaging within the price of your postage.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver - this will also be up to your Royal Mail postman whether he is prepared to leave where specified. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
It is the customers responsibility to collect any goods returned to Royal Mail's sorting office because no one was home. We cannot replace or refund goods that the customer has failed to collect until they are returned to us. Once they are returned we are happy to refund or send again at the customers expense.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We usually take all parcels to the post office at 4.00 pm so if you order after this time your parcel will be posted the next working day. This includes guaranteed next day delivery.
We aim to post same day where possible. However, if you require items for a specific day and specific time it would be wise to select guaranteed next day delivery if available at checkout, otherwise items are posted by the method selected and will be with you depending upon the speed of Royal Mail service.
Please note: if we are unavailable for any reason it may not be possible for us to post your parcel the day you order in which case it will be sent the following day. No guaranteed next day delivery will be available at checkout if this is the case.
Please ensure all items are checked on arrival to make sure they are in perfect condition and the correct items have been sent.
United Kingdom and Channel Islands Postage Rates
Postage and packing are based on the weight and total cost of the goods ordered. All smaller items are sent first class unless otherwise specified.
Next day by 1.00 pm delivery is available for UK orders. Orders taken after 4.00 pm Monday to Friday, after 9.00 am on Saturday, or when the Post Office is shut, will be posted at the earliest available opportunity for 1.00 pm delivery the following day. Please note that this is a signed for service and somebody must be in to receive the parcel.
Royal Mail delivery is by 5.30 pm next day for some areas. Please see Royal Mail's web site to see if you fall into this category.
Please ensure when selecting GUARANTEED NEXT DAY on THURSDAY EVENING after 4.00 pm or FRIDAY before 4.00 pm you select the option for Saturday delivery. If you don't select the Saturday option we will post for guaranteed arrival on Monday before 1.00 pm.
Collection in Person
Although we are an online store if you live within a reasonable distance of Salterforth, Barnoldswick, Lancashire and wish to collect your items in person this can be done by prior arrangement. Please telephone 07957 713153 to arrange collection.
TRACKING ORDERS THROUGH THE POSTAL SYSTEM
To track progress through the postal system of international orders, guaranteed next day delivery, or recorded post please enter the tracking reference for your parcel, given on your despatch e-mail, on Royal Mail's web site. It is not possible to track 1st class or 2nd class postage.
Postage prices include VAT where applicable.
All items must be checked on arrival. (This means labels). Although we try to ensure that orders are 100% correct we are human after all and do occasionally make a mistake. If you receive your order and an item is missing or incorrect and have not been notified otherwise, please ensure you contact us within 7 days of receipt to enable us to rectify the problem. Any notification after the 7 days will be considered, however, it may not be possible after 7 days to rectify any problems. If items have been used before deciding that they are not the correct item they will need to be paid for.
All items must be checked on arrival. Please notify us immediately if any items arrive damaged so that we may address the problem for you. Failure to notify us immediately may make it difficult to address the issue if notified days later.
Please note that if goods that have arrived damaged, or the packing is damaged proof must be supplied either by returning the original items or damaged packaging, alternatively a photograph of the damaged product or packaging can be provided, especially if overseas.
On rare occasions the Post Office has been known to lose parcels. All post is sent 1st class, or the next nearest alternative depending upon weight. If your parcel does not arrive within a reasonable timescale (ie the 15 working days (21 days including weekends) given by the Post Office) please advise Face Paints Direct of non arrival immediately. The Post Office does not deem an item lost until after 21 days for UK post and up to 31 days for post outside the UK, after which we can take it up with the Post Office. All replacement parcels will be sent Recorded Delivery, or a refund may be issued whichever you prefer, after the 21 days for the UK and 31 days for Europe and the Rest of the World have passed.
UNDELIVERED PARCELS BY POSTAL SERVICE
Should your Items be returned to us by any postal service worldwide as "unclaimed" or "undeliverable" or for any other reason, we will contact you to see if you still require the items. If the parcel has to be sent again all postage costs for resending the parcel are the responsibility of the purchaser and must be paid for before the parcel is resent. Any refunds will be less postage.
Any items undelivered and returned to us due to incorrect address details entered by the client can be sent again, however, any postal charges will have to be paid for again. Any items not returned to us by the post office and disposed of by them or otherwise due to incorrect address will have to be paid for again if required by the client.
For UK Post
We cannot check every address for posting.
We, therefore, cannot be held responsible, refund or replace free of charge lost post where an incorrect postal address has been supplied. In this instance items will have to be replaced at the client's expense.
We also, cannot be held responsible, refund or replace free of charge lost post where incorrect postage has been selected for the relevant postal address. In this instance items will have to be replaced at the clients expense.
It is down to the client to ensure that the correct delivery address is entered at the time of ordering.ROYAL MAIL INFORMATION
If you would like more detailed information on Royal Mail deliveries please visit their web site - Royal Mail where you can find additional information on the deliveries we offer through Royal Mail.Please see our "Terms and Conditions" for full information on postage.